At The Freckled Farm Soap Company LLC your privacy is important to us. Any information that you share on our website, by either opening an account or filling out the cart, is used for the purpose of The Freckled Farm Soap Company LLC only. We will not sell, rent, or trade your information.
Your credit card or debit card information is stored with PayPal and not our website.
When you share your email with us during the ordering process you will be added to our newsletter. Periodically, no more than once a month, you will receive an email about any specials we may be offering or new soaps or products we may be debuting. You may opt out of the newsletter at anytime by clicking unsubscribe at the bottom of the newsletters email.
We currently use PayPal as our method of payment. With this option you may use Visa, Discover, MasterCard, American Express, or your PayPal balance. Since we use PayPal your card information is stored with them and not on our website.
Your order will ship within three-five business days. We ship through USPS and shipping cost is determined by the weight of the order and destination. Shipping cost is determined at the time of check out.
Refunds and Exchanges
We will honor refunds or exchanges for any damaged or defective product. If you are unhappy with your purchase you may ship the unused item or items back to us and we will issue a refund (minus any shipping costs) when we receive the items. Returns must be approved before shipping. Damaged products must be reported within 3 days of delivery. All other refunds or exchanges must be done within two weeks of the original shipping date. Please contact us for more information on how to process your refund or exchange.